Refund policy
At AMRAE, we want you to love your pieces — but if something isn't quite right, you're welcome to request a return or exchange within 14 days of delivery, provided your item meets our requirements below.
This policy applies to purchases made directly through amraestudios.com and is subject to applicable consumer protection laws.
Return Requirements
To be eligible for a return or exchange, your item must be:
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Unworn, unwashed and in its original condition.
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Returned with all original tags and labels attached.
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Free from stains, makeup, perfume, odours or signs of wear.
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Returned with its original packaging, where reasonably available.
Refunds & Exchanges
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Eligible full-price items may be returned for a refund within 14 days of delivery.
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Eligible full-price items may be exchanged for a different size or colour of the same item.
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All exchanges depend on stock availability.
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Customers are responsible for return shipping and any applicable shipping cost for a replacement item, where permitted by law.
Please contact us before sending your item back so we can guide you through the process.
Final Sale Items
All discounted items are considered Final Sale and aren't eligible for change-of-mind refunds or exchanges.
This doesn't affect any rights or remedies available to you under applicable consumer protection laws.
Faulty, Damaged or Incorrect Items
We're sorry if something isn't right with your order. We want every AMRAE piece to arrive in the expected condition.
If your item arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible with:
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Your order number.
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A short description of the issue.
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Clear photos or a video showing the issue, where appropriate.
Once we've reviewed your request, we'll let you know the next steps. Depending on the circumstances and applicable law, this may include a replacement or refund.
For confirmed faulty, damaged or incorrectly supplied items, AMRAE will cover reasonable return shipping costs or arrange an appropriate return method, as required by applicable law.
How to Request a Return or Exchange
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Contact us through our Contact page within 14 days of delivery, or within the applicable legal cancellation period if different.
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Include your order number and let us know how we can help.
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Wait for our return instructions before sending your item back, unless applicable law requires otherwise.
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Once we've received and checked your item, we'll confirm the outcome and arrange any approved refund or exchange.