RETURNS POLICY
We want you to love every piece you receive. If something isn't quite right, we're here to help.
RETURN ELIGIBILITY
We accept returns within 7 days of receiving your order.
To be eligible for a return, items must be:
- Unworn, unwashed, and unused.
- In their original condition with all tags attached.
- Returned in their original packaging where possible.
Items that do not meet these conditions may not be eligible for a refund or exchange.
NON-RETURNABLE ITEMS
For hygiene and quality assurance reasons, we are unable to accept returns on:
- Items that have been worn, washed, or altered.
- Items returned without their original tags.
- Gift cards (if applicable).
- Sale or promotional items (unless faulty).
EXCHANGES
If you wish to exchange your item for a different size, please contact us within 7 days of receiving your order.
Exchanges are subject to product availability.
If your preferred size is unavailable, we'll discuss the available options with you.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
Our team will review your request and work to resolve the issue as quickly as possible.
REFUNDS
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Please note that processing times may vary depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to a faulty or incorrect item.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked shipping service, as AMRAE cannot be responsible for returned parcels lost in transit.
NEED HELP?
If you have any questions about returns or exchanges, we're always happy to assist.
Contact us at hello@amraestudios.com